Records FAQs

Verbal verifications are not permitted. You can have them contact the HR Service Center in writing via fax at 216.368.4678 or via email at AskHR@case.edu.

Personal information (such as salary, age, race, etc.) is considered to be private and is unable to be released.

Yes. You will need to call the Records Department at 216.368.3270 to schedule an appointment.

Employees can update their addresses by logging into HCM and going to Main Menu > Self Service > Personal Information > Home and Mailing Address. This will automatically feed over into the benefits, TIAA, and Vanguard websites. Employees should contact the Service Center if the employee has Dentemax or VSP as these need to be updated manually. The employee must update Plan B on Milliman’s website.

Former employees who left CWRU less than one (1) year ago can email AskHR@case.edu in order to have their information updated. Former employees should be able to update their address for their retirement accounts by visiting the carrier’s website directly.

You will need to submit a Change of Personal Information form along with your new social security card before your name can be changed in the system. If the change is a result of marriage or divorce, you will also need to submit a copy of your marriage certificate or divorce decree.

Employees can either contact the HR Service Center at 216.368.6964 or the Payroll Department directly at 216.368.4290 or 216.368.4291. The Payroll office is located in the Bioenterprise Building.

Contact the Payroll Manager at 216.368.4291.

Direct deposit information can be entered and/or updated by logging into HCM and going to Main Menu > Self Service > Payroll and Compensation > Direct Deposit.

You will need to visit the Cashier’s office in Yost 135 with your ID in order to have your account reset.

Yes, you can include up to five (5) different bank accounts.

You will need to notify payroll by phone at 216.368.4290 or via email at payroll@case.edu prior to the payroll cutoff for that pay period. Your check will be mailed to your home address for that pay until your new deposit goes into effect.

The payroll calendar can be found at: https://case.edu/finadmin/controller/deadlines.html.

Access HCM and go to Main Menu > Self Service > Payroll and Compensation > View Paycheck.

Access HCM and go to Main Menu > Self Service > Payroll and Compensation > View Paycheck. Select the paycheck you would like to print and click on the “Printer Friendly Version” link on the page.

You are able to change your federal withholdings by logging into HCM and going to Main Menu > Self Service > Payroll and Compensation > W-4 Tax Information.

In order to change withholdings for the state taxes you will need to fill out the physical form found in the HR Service Center or on the IRS website.

You are able to make changes to your marital status on your federal tax forms by logging into HCM and going to Main Menu > Self Service > Payroll and Compensation > W-4 Tax Information.

In order to change your marital status for the state taxes you will need to fill out the physical form found in the HR Service Center or on the appropriate state website.

W-2 Forms have to be postmarked by January 31 of the current year.

Yes. You will need to log into HCM and go to Main Menu > Self Service > Payroll and Compensation > W-2/W-2c Forms.

Current employees will need to log into HCM and go to Main Menu > Self Service > Payroll and Compensation > W-2/W-2c Forms > View a Different Tax Year.

Former employees will need to contact Payroll at 216.368.4290 or via payroll@case.edu to request copies of previous year’s W-2s.

Normal pay rate plus time and one half after they have worked forty (40) hours for the workweek. For 37.5 hour/week employees, the first 2.5 hours will be at the normal rate of pay.