The Information Technology Services (ITS) division provides solutions that support education, research and the day-to-day functions at Case Western Reserve University. We are committed to the stewardship of the university's information technology resources and to fostering an environment in which integrity, communication, collaboration and support are paramount in everything we do. Our goal is to provide the highest-quality services in the most cost-effective manner. We measure our performance through feedback from the university community and invite our customers to tell us how we can better meet their needs. We encourage our staff to listen, address concerns and communicate regularly with those we serve.