Q: I have found a typo or a factual error on a Case Western Reserve University website. Whom do I contact?
If the URL follows the format "www.case.edu/xyz" or "case.edu/xyz," first check to see if the site has a webmaster or general contact. Send the correction to that contact, if one exists. No contact available? Submit the correction on our web contact form.
If the URL follows the format "name.case.edu," send the correction to the site's webmaster.
Q: I have little to no web experience, but I have to build/maintain my department's site. Where do I start?
Well, count your lucky stars! Basic web skills are both handy and coveted (read this recent Fast Company article). Pick up some lessons; they're free all over the Internet. All you need is Google!
You can also start with more structured lessons. Case Western Reserve University offers free online, video-based training via Lynda.com. Access Lynda.com through the ITS website. Use your Case ID and password to sign in. Once you're on the site, explore the Web + Interactive offerings. We highly recommend learning about CSS/CSS3, HTML5 and user experience to start. You may also want to check out design lessons, web strategy/planning, accessibility principles and scripting languages.
If you intend on using tools like Dreamweaver, Joomla or WordPress, please take the Lynda.com training on your required software packages.
Once you have a clear, practiced understanding of what you're doing, visit our Web Development Toolkit to learn more.
Q: How do I connect to the server or access my website directory?
If you're on a PC, you can add https://www.case.edu:8000/YOUR CASE ID/ACCOUNT NAME (obviously insert your Case ID and account name) as a new Network Place, and then drag-and-drop content onto the server space.
If you're on a Mac, use Go>Connect to Server, using https://www.case.edu:8000/YOUR CASE ID/ACCOUNT NAME as the server address. For any method, you'll use Case ID and password to log in.
Using Dreamweaver? Follow this step-by-step walk-though to connect via WebDAV.
Q: How do I submit, edit or delete postings to the university calendar?
One fast, simple way to promote your campus event is to post the event details to your department, school or college calendar. Events that have broad audience appeal and are open to the public may also be submitted for entry to the University Events Calendar, which feeds the events listing on the university home page. There are two easy options.
To submit your event for University Events Calendar consideration, you can:
1. Create an event on your personal Google Calendar, complete with a title, date/time, location and brief description of your event. Send an invitation to that event to email@example.com.
2. Already have your event listed on your department, school and/or college calendar? Send the public link to the event posting or an invitation to the event to firstname.lastname@example.org with email subject line "Events Calendar Submission."
NOTE: Emails without proper subject lines will not be opened. Because a great number of events are submitted for the central listing, not all submissions will be accepted. Submissions not provided as Google Calendar events will not be processed.
For more information, visit the University Events Calendar Submissions page.
Q: How can I acquire, delete or otherwise alter permissions for my website?
Good news: it's self-serve! You or your account authorizer should visit Web Maintainer Toolkit, provided by ITS (you'll need to login with your Case ID and password).
Find your account under the "Select an account" drop-down. The fields will populate with your account's details. To modify users (i.e., add, remove, change roles), edit the text fields and click "Update Account." It's that simple. To delete a user, simply delete all fields on that user's line and click "Update Account."
To modify directory permissions for a specific user, find his/her name listed under "Account Secondary Maintainers." Click "Restrict" next to their name listing. Check the boxes of the directories to which the user has permission. Click "Update Account."
NOTE: Permissions and permissions changes may take up to three hours to propagate through the system.
Don't have an account? Submit a request to create a new one. Fill out all the APIR form and submit.
For other questions and information, visit the Web Maintainer Toolkit.
Q: Why am I having trouble connecting to the server or accessing my website?
Please check a few things before contacting the Helpdesk.
1) Is your Internet connection working (i.e., Ethernet plugged in, wireless connection in tact, service working, etc.)?
2) See if case.edu is up and running. Visit www.case.edu. If it's down, you probably won't be able to access the server either. Wait until the service has been restored.
3) Make sure you're connecting the right way. Need help? Here's the quick rundown: If you're on a PC, you can add https://www.case.edu:8000/YOUR CASE ID/ACCOUNT NAME (obviously insert your Case ID and account name) as a new Network Place, and then drag-and-drop content onto the server space. If you're on a Mac, use Go>Connect to Server, using https://www.case.edu:8000/YOUR CASE ID/ACCOUNT NAME as the server address. For any method, you'll use Case ID and password to log in.
You can also check out this step-by-step walk-though.
If none of these things are causing problems, visit the Help Desk to submit a ticket for this technical support issue.
Have a question (or request) for the Web team? Submit it.