This is a Safety Alert from Case Western Reserve University
Z - RAVE TEST Message
CWRU Alert - THIS IS A TEST of the Case Western Reserve University emergency notification systems. This is only a TEST.
This is a TEST of the Case Western Reserve University emergency notification system. This is only a test. Review emergency procedures at http://police.case.edu/emergency.html This is only a test.

Frequently Asked Questions - Students


General

Schedule of Classes

When Can I Register?

Advising Holds

Registration

Permissions

Race and Ethnicity Reporting


General

How do I access the Student Information System (SIS)?

Go to www.case.edu/erp/sis and log in with your Case network ID and password.

When can I access the Student Information System (SIS)?

SIS is available 24/7. However, system maintenance will occasionally be required. This will occur during the 3am to 6am maintenance window and will be announced ahead of time.

Can I use SIS from off campus?

Yes. However, if you work in an office or company with a firewall that prevents you from accessing web sites outside the company, your access may be blocked. Please contact your company's system administrator for assistance.

Was the Student Information System designed by Case?

The system was purchased from Oracle/PeopleSoft and then configured by Case.

I am unable to login. What should I do?

Click here for more information on login errors.

How do I waive the health insurance plan?

Once you've registered for a term (fall or spring), you should see a message on your student center. The message will indicate that your health insurance has not been waived for the semester. There will be a yellow WAIVE button next to the message. You will be directed to read the policy and enter your insurance provider. Once you've saved this information, your health fee will be waived and the message on your student center will reflect this. There is no health fee for summer.

I am unable to view my unofficial transcript. After I enter the report type and click "view report," it says "processing," but nothing happens. How can I view my transcript?

It is likely that your browser's pop-up blocker is preventing the transcript from opening. Here are some things to try if you're using Internet Explorer:

  • Go to Tools, Internet Options, and choose the Privacy tab. Under Pop-up Blocker, click Settings and add sis.case.edu to the Allowed Sites area
  • On the Security tab, click on the Custom Level button and scroll down to the Download section. Find Automatic prompting for file downloads and choose "Enable."

For other browsers, see Pop-up Blocker help.

I'm unable to print a screen in SIS. What should I do?

Click here for detailed instructions on printing screens from your Firefox or Internet Explorer browser.

Schedule of Classes

How can I search for all seminars being offered?

Go to Course Component and choose "seminar" from the drop down menu. You may also need to choose a second search criteria such as "undergraduate" from Course Career.

Where can I find more Schedule of Classes help?

See Schedule of Classes FAQs and also Schedule of Classes Help.

When Can I Register?

Who decides the priority system for when we can register?

Each school registrar/dean's office decides on registration priority. The Office of Undergraduate Studies assigns the priority system for undergraduate students in such a way as to ensure fairness to all students. In the event that an incorrect appointment (registration start date) has been assigned, Undergraduate Studies will assist students in rectifying the situation. Appointments are based on the data that was in the student information system just prior to registration. If you suspect that your appointment is incorrect (based on this chart), please visit the Office of Undergraduate Studies in Sears 357 for assistance.

How are registration appointment dates determined for undergraduates?

Registration appointment dates for undergraduate students are determined by credit hours, graduation date and also admit term. See When Can I Register? for more information.

What time can I begin registering on my appointment date?

This varies depending on your school. From the Student Center, look at the Enrollment Dates section in blue on the right side of the page. If it shows "Open Enrollment Dates" you may begin after midnight on the day listed (click on "Open Enrollment Dates" to find the start day). If it shows "Enrollment Appointment" and you are a law student, you may start at 8am. If it shows "Enrollment Appointment" and you are not a law student, you may start at 7am.

Can I make changes to my schedule after my registration appointment date?

Yes. Your appointment date is only a start date. From that day forward, you will have access through the last day of the drop/add period. The only exception is for first time students registering for the first time during the summer. Once registered, first time students cannot make changes until the Friday before classes start in August.

Can I register in person before my appointment date?

No. We use the same priority system for walk-in registrations as we do for on-line registration.

Advising Holds

What is an advising hold?

An advising hold is placed on your record twice a year and will need to be removed by your advisor before you can register.

How does my advising hold get released?

Your advising hold can be released by your advisor through SIS.

My advisor is off campus. Can an advising hold be released remotely?

Yes. SIS is accessible off campus.

What if my advisor is not available?

If your advisor is not available to meet with you during the advising period, undergraduate students should see the Departmental Representative for your major (see the Handbook for Undergraduate Students for a list of Departmental Representatives) and graduate students should contact your department. If you are still unable to reach anyone to have your advising hold released, you may contact the Office of Undergraduate Studies or the School of Graduate Studies.

Which advisor do I see if I have more than one major?

You are expected to consult with each advisor for each major, but you can have your advising hold released by either advisor if you are a double major or dual degree student.

What if my advisor doesn't have me on his or her advising roster?

If you are enrolled as a student in the following careers, here is a list of contacts to assist you with this issue:

Career

Office

E-mail

Phone

Undergraduate

Office of Undergraduate Studies

ugstudies@case.edu

368-2928

Graduate Studies

Office of Graduate Studies

gradstudies@case.edu

368-4390

Management (grad/prof)

Weatherhead School of Management Academic Affairs

wsomregistrar@case.edu

368-5559

Nursing (grad/prof)

Nursing School Registrar

fpbreg@case.edu

368-2183

The University Registrar's Office cannot release advising holds.

Registration

Where do I go to register?

Registration will be accessed from the Student Information System (SIS). For step-by-step registration instructions, see Enrolling in classes.

What should I do if I have a hold on my record?

If you have a hold on your record, it will be indicated in the Student Center message box entitled Holds. Click on the details link to display all of your holds. Click on each individual hold for specific information, such as the reason for the hold and what action to take to have it released. Note: See the section above for more information on Advising Holds.

What if the course is full?

If a course is full, you cannot register for it. You will need to request permission from the instructor through SIS. (See Requesting Permission to Add or Drop a Class for instructions.) If the instructor chooses to allow you into the course, then the instructor will grant the permission for you and you will receive a notification email. If the instructor grants the permission, you must still register for the course. The instructor permission is not a course registration; it is only consent to register. You will be able to view all permissions granted to you in the student system.

I have the prerequisite but the system won't allow me to register for the course. What should I do?

Email registrar@case.edu for assistance.

What will happen if I try to register for classes with conflicting times?

When a student attempts to register for classes which have conflicting meeting times (for all or portions of the class), SIS will allow registration in one course and then return a time conflict error message for the other. The student may request permission to override a time conflict from the instructor of the class that will be missed. Students should NOT request permission from the instructor of the class that will not be missed.

What should I do if a class time conflicts with the band time?

This is considered a class time conflict and must be handled as described above.

Will the system fail if everyone clicks enroll at the same time?"

No, the system should not fail. Enrollment requests are processed in the order in which they are received. One way to more quickly access available spots in a limited enrollment course would be to omit large, unlimited enrollment courses from your cart prior to enrolling. Once you are registered for your other classes, you can then add the large course.

Some courses have labs associated with them. What happens if you get into a lecture but cannot get into a lab?

If the associated lab you choose is full, you will get an error stating that it is full and you will need to choose another lab to enroll in or you can request permission to enroll in the closed class through SIS. (See Requesting Permission to Add or Drop a Class for instructions.)

Will the system allow me to register now for a course for fall when I'm taking its prerequisite this summer?

Yes, as long as you register first for the course that is the prerequisite. For example, you would need to register for MATH 123 for summer before you could register for MATH 124 for fall.

I am a graduate student, and I am trying to register for an undergraduate course, but when I search for it in the Schedule of Classes, I can't find the course. What should I do?

If you are using the Class Search through SIS, you will need to change the Course Career on the search page to Undergraduate (or blank) since it defaults to Graduate.

How do I drop class?

During the drop/add period, you can drop a class through SIS. (See Academic Calendar for dates.) From the Student Center, choose "Enrollment: Drop" from the drop down menu under Academics. On the page that appears, you will see the courses you are enrolled in. Click the box to the left of the course(s) you wish to drop and then click Drop Selected Classes. Click Finish Dropping to process your drop request. Next you will see the results of your request - "Success: dropped" or "Error: unable to drop class."

What do I do if a course requires consent to drop it?

If you try to drop a course that requires drop consent, you will receive an error message telling you that the course requires instructor consent or departmental consent to drop it. The Class Detail will also show this information. If consent is required, request permission to drop through SIS. (See Requesting Permission to Add or Drop a Class for instructions.)

How do I drop all the classes for which I'm registered?

If you are withdrawing from all classes, there are two options available to you. The first option is to submit a Withdrawal Request through SIS. The Withdrawal Request is located in the Academic Records section of your Self Service menu. The second option is to complete a withdrawal form and obtain a Dean's signature from the Office of Undergraduate Studies. See also Withdrawals and Refunds.

How do I change the units for which I'm registered on a variable unit course?

When you attempt to register for a variable unit course, there is a drop down menu where you can choose the specific number of units. It always defaults to the lowest possible value. If you're already registered for a course and need to change the hours, you may do so during the drop/add period. (See Academic Calendar for dates.) Click the Enroll link, select the appropriate term, click Continue, then click the Edit tab. Any courses that are variable units or have other editable options will appear in a drop down list. You can then select the course you'd like to change and click "Proceed to Step 2 of 3". You'll see an enrollment screen where you can select the appropriate number of units, then click Next. On the next screen you will confirm your changes by selecting "Finish Editing".

Where can I see the total number of units for which I'm registered?

From the Student Center, choose "Grades" from the drop down menu under Academics. Next, choose the term you would like to view and click "continue." Under the section Term Statistics you can view your total "graded units" or "in progress units" for the term.

Will SIS allow me to register for two courses with conflicting exam times?

Yes.

Why does my Student Center say "You are not enrolled in classes" when I have registered for fall?

The Student Center defaults to the current term. Choose "Class Schedule" from the drop down menu under Academics and you will get the option to view your schedule for a different term.

Permissions

How is a hold handled differently than a permission?

There are various holds in SIS that can be applied to a student's record that may prevent registration. For example, a registration advisor hold requires that the student communicate directly with his/her advisor each semester in order to have the registration hold removed. There may also be a financial hold due to a past-due balance. You will not be able to register for classes if you have one of these holds. You must resolve the issue directly with your academic advisor or the Bursar's Office, depending on the type of hold.

Please note that the permission option through SIS is for various other situations (i.e., closed class, time conflict, etc.) and does not include holds. Students are encouraged to resolve any hold issues prior to their registration date as a permit will not allow registration for any course if there is a hold in place.

What do I do when permission is needed to add a course?

You will need to request permission from the instructor of the course through SIS. (See Requesting Permission to Add or Drop a Class for instructions.) If the instructor chooses to allow you into the course, then the instructor will grant the permission for you and you will receive a notification email. If the instructor grants the permission, you must still register for the course. The instructor permission is not a course registration; it is only consent to register. You will be able to view all permissions granted to you in the student system.

How do I know if I have been granted permission to take a course?

From the Student Center, click on "Enroll" and then "Permissions" to see this information.

How do I know if I have been granted permission for an overload of credit hours?

From the Student Center, click on "Enroll" and then "Term Information", "View my enrollment dates", pick a term and click "Next". The overload limit will be shown in the "Max Total Units" column.

What should I do if I see, "Error: This class requires permission to enroll. This class is scheduled in a session where permission is now required to enroll?"

You may only drop/add courses in dynamically dated sessions until the day before the class starts. Please come in person to the Registrar's Office to drop/add after this deadline. Note: To determine the session in which a course is being offered, from Class Search go into the class detail page and in the first section you will find the session.

Race and Ethnicity Reporting

Why are we being asked to update our demographic information?

Case Western Reserve must change the way it collects and reports data on race and ethnicity in order to comply with requirements of the U.S. Department of Education (DOE). Application forms have already been modified to collect data using the new format.

What are the major changes in collection and reporting practices?

The Department of Education requires educational institutions to use a two-part question. The first question asks whether the respondent is Hispanic/Latino; the second asks the respondent to choose one or more races with which he or she identifies. Currently, the university collects information using a one-part question and does not give individuals the opportunity to identify with more than one race.

The DOE's final guidance also requires separating the category "Asian or Pacific Islander" into two separate categories, one for "Asian" and one for "Native Hawaiian or Other Pacific Islander." It broadens the definition for "Native American and Alaska Native" to include original peoples of North and South America (including Central America).

What are the definitions for the ethnic and racial categories?

The Department of Education has provided these definitions:

Hispanic or Latino: A person of Cuban, Mexican, Puerto Rican, Cuban, South or Central American, or other Spanish culture or origin, regardless of race.

American Indian or Alaska Native: A person having origins in any of the original peoples of North and South America (including Central America) who maintains cultural identification through tribal affiliation or community attachment.

Asian: A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

Black or African American: A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Other Pacific Islander: A person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

White: A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

How will race/ethnicity data be reported to the federal government?

Respondents who indicate that they are Hispanic/Latino will be reported to the federal government as Hispanic/Latino, regardless of their race.

Respondents who check "No" to the Hispanic/Latino question and select one racial category will be reported in that category.

Respondents who check "No" to the Hispanic/Latino question and select more than one racial category will be reported to the federal government as "two or more races."

Given these reporting rules, it is likely that the number of individuals being reported as Hispanic/Latino will increase, and the reported numbers of all other race‐specific categories will decrease.

Will internal reporting of race/ethnicity data be different?

Yes, internal and other reporting will be different from federal reporting. The university will be able to provide a maximum count for each racial/ethnic group—count that includes all individuals who selected a specific category, whether or not they are Hispanic/Latino or multi‐racial. This will allow us to show the full extent of diversity on campus.

I'm Hispanic. Why should I answer both questions?

Race and Hispanic origin are considered to be two separate and distinct categories by the federal government. Even though you'll be reported to the federal government as Hispanic/Latino, it's still important for the university's non-federal reporting to have as complete a picture as possible of the racial and ethnic backgrounds of its students, faculty, and staff.

I'm in the U.S. on a temporary visa. Does it matter if I answer the questions?

You'll be reported to the federal government as "non-resident alien," regardless of the race or ethnicity you indicate. However, it's helpful for the university to know your racial/ethnic identification for purposes of any non-federal reporting.

What if I don't answer the questions?

The university will report whatever demographic information it currently has available for you. If there is no information in SIS, you will be reported as "race/ethnicity unknown."

Will my name be included when reporting race and ethnicity data?

No, names are never reported. Racial/ethnic data are reported only in aggregate form.