This is a Safety Alert from Case Western Reserve University
Z - RAVE TEST Message
CWRU Alert - THIS IS A TEST of the Case Western Reserve University emergency notification systems. This is only a TEST.
This is a TEST of the Case Western Reserve University emergency notification system. This is only a test. Review emergency procedures at This is only a test.

Learning Center : Troubleshooting

Cannot access PeopleSoft

You may not have a Case ID or Password. Or, you may just need to reset the password for your network ID. Use this link to access the password reset tool:

Cannot download PDF

If you receive the error "Internet Explorer cannot download the pdf file from" in any Peoplesoft Database you need to follow these steps: In IE, click: Tools > Options > click Advanced tab and scroll to bottom. Under the security section, be sure that the box labeled "Do not save encrypted pages to disk" is NOT checked.

PDF does not appear

If you click on a report or other file within PeopleSoft and do not see a window appear, pop-up blocker settings may be preventing your browser from displaying the window. Go to for directions.


Clearing Cache

Clearing your browser cache will speed up Web browsing. Learn how to clear the cache.

Pop-Up Blockers

Pop-ups should be disabled for PeopleSoft and secured Case websites. Learn how to disable pop-ups.

To get a Case ID


To reset your Case password


If you still are having problems logging into PeopleSoft call the Helpdesk at 216.368.4357, or email them at