PeopleSoft Financials Troubleshooting


Cannot access PeopleSoft

Verify that your PeopleSoft security is completely approved and you have completed all required
training. You may need to contact your supervisor for this.


Cannot download PDF

If you receive the error "Internet Explorer cannot download the pdf file from" in any Peoplesoft Database you need to follow these steps: In IE, click: Tools > Options > click Advanced tab and scroll to bottom. Under the security section, be sure that the box labeled "Do not save encrypted pages to disk" is NOT checked.

PDF does not appear

If you click on a report or other file within PeopleSoft and do not see a window appear, pop-up blocker settings may be preventing your browser from displaying the window.

Clearing Cache

Clearing your browser cache will speed up Web browsing. Learn how to clear the cache.

Pop-Up Blockers

Pop-ups should be disabled for PeopleSoft and secured Case websites.



To reset your Case password

If you still are having problems logging into PeopleSoft call the Helpdesk at 216.368.4357, or email them at