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Chapter 5

INFORMATION TECHNOLOGY SERVICES (ITS)*


Information Technology Services (ITS) supports innovative technology applications, tools, and services to sustain powerful and secure learning, teaching, and research at Case Western Reserve University.


ITS Services


Instructional Technology and Academic Computing (ITAC)


ITAC supports faculty to creatively integrate technology into instructional and classroom pedagogy. Through innovative deployment of technology, customized instructional design, and one-on-one faculty support, ITAC helps faculty extend and enrich teaching and student learning. Services include:


Software Services


Faculty is eligible to download - generally at no cost - a variety of software packages that the University has purchased and made available through site licenses with software manufacturers. Packages and tools include:


Research Computing


Research Computing facilitates cost-effective access to IT resources, provides physical facilities for high performance research computing clusters, and offers ongoing administration and support of such services. Services include:


Help Desk


The Help Desk, administered by PerceptIS, provides technical computing support. Services include:


A to Z of ITS


For a comprehensive list of ITS services, applications, and policies, please go to www.case.edu/its/services/A-Zindex.htm.



*Updated 9/1/05