Customer Service and Support |
| Help Desk (24/7 service and support) |
Online |
| PerceptIS |
Online |
| Automated Tools (A listing of automated online tools available to assist customers in performing routine tasks such as mail, network card, and User ID maintenance.) |
Online |
| Measures of Success 2004 (results from ITS user survey) |
Online and Binder#7 |
ITS User Feedback:
 • ITS Help Desk Statistics
• ITS Faculty Survey and Data
• ITS Staff Survey and Data
• ITS Student Survey and Data |
Online and Binder#7
|
|
| Blackboard course management software |
Online |
| Electronic Communications (Audio and Video Conferencing) |
Online |
| MediaVision Courseware |
Online |
| New Media Studio (Promotes rich and innovative new media experiences in education.) |
Online |
| Technology-Enhanced Classrooms |
Online |
Opinions, Outcomes, and Usage:
• Blackboard Opinion Form
• MediaVision Courseware Outcomes
• Network Statistics and Graphs |
Online |
Software Services Top |
| Software Center (Faculty, staff, and students are eligible to download at no cost a variety of software packages purchased by Case and made available through site licenses with software manufacturers.) |
Online |
| MyCase Portal (Customizable gateway to campus and off-campus services.) |
Online |
| Enhanced Data Services (Online access through MyCase to class lists, teaching and course schedules, textbook lists, ordering, cumulative grade reports, degree progress reports, and transcript requests.) |
Online |
| Blog@Case (Blog services in open beta mode as of February 2005.) |
Online |
Opinions, Outcomes, and Usage:
• Blog@Case Statistics
• Network Statistics and Graphs |
Online |
Technology Infrastructure |
| Wireless Case (Deployment of over 1,300 access points, covering every campus building and virtually every outdoor campus location.) |
Online |
Labs with computers and related equipment for student use:
• Biomedical Engineering Teaching Lab (State-of-the-art
teaching labs that undergraduates take during
their junior
year.)
• Dental Medicine simulation labs
• Harris Library Computer Lab (Serves the information and
computing needs of MSASS students in the Mandel
School)
• Jennings Computer Center (Electrical Engineering and
Computer Science)
• Language Resource Center (Modern Languages and
Literatures)
• Plain Dealer Electronic Learning Center
• Smith Computer Lab (Nord Hall)
|
Online
|
|
| KSL Digital Library and Digital Case (current projects to enhance access to digital tools for learning) |
Online and Binder#7 |
| The KSLearn Program (workshops and other training programs) |
Online and Binder#7 |
| Digital Scanning Lab |
Online |
| KSL Statistics and Web Based Resources |
Online |
Criterion Resources