CUSTOMER SERVICE INITIATIVE
1. Who are our customers?
The Office of Audit Services has several customers. First and foremost, our primary customer is the Audit Committee of the Board of Trustees. We directly report to this Committee and perform audits on their behalf. We also provide assistance to the University's departments, management centers and colleges, and senior management. As such, those groups -- and the students, faculty and staff who operate within them -- are also our customers. We also assist various government agencies and our external auditors in fulfilling their oversight responsibilities. The last group consists of contributors, alumni, and the Cleveland community -- all of which we indirectly service by providing a high level of assistance to our customers.
Within the Office of Audit Services, our customers are the individuals we directly report to and also those we supervise and coach.
2. What are the goals and objectives of customer service within our area?
We understand that our success depends on satisfying the needs of our customers. We fully recognize the value of our relationships with our customers and consistently do everything possible to exceed their expectations. Our goal is to provide a service that promotes efficiency, productivity, cost savings, and effective internal control at a reasonable cost.