A videoconference is a meeting between two or more participants at different locations, or sites, created using software and computer networks to transmit audio and video data.
For example, in a point-to-point (two-site) video conference for two individuals utilizing a desktop videoconferencing program, each participant has a computer, a video camera, microphone, and speakers. As the two participants speak to one another, their voices are carried over the network and delivered to the other's speakers, and whatever images appear in front of the video camera appear in a window on the other participant's monitor.
Multipoint videoconferencing allows three or more sites to meet. The site with the speaker is displayed on the screen for the other sites to see. When another speaker begins, then that speaker’s site appears.
The benefits of using videoconferencing include:
Benefits to Staff:
Benefits to Researchers:
Benefits to Instructors/Faculty:
Benefits to Students:
Case Western Reserve has several types of videoconferencing technology available on campus. If you don't have videoconference equipment already available to your department, ITS can help you to locate equipment and that is best used given your situation and the site(s) with which you’ll be engaging. The type of technology suggested to you will depend on the type of meeting being conducted on site at CWRU, the number of people attending on site, and the technology being utilized by other sites participating in the videoconference. Generally, it is easiest to link two or more sites utilizing the same technology, but it is also possible to link sites using different technologies.
For example, users in a Cisco TelePresence (CT) room can directly call another CT room because both types of equipment use SIP technology. To connect users in a Cisco TelePresence room with, for example, a Lifesize unit that uses IP technology, the sites must each call a bridge line that enables the different technologies to communicate. For more information on the types of videoconference technology available at CWRU and their interoperability, see the Planning page.
No matter what type of technology is available to you and the sites you want to contact, ITS can make your videoconference possible. Request assistance through the Videoconference Request Form.
Students, faculty and staff have immediate, free access to Google Hangouts and Adobe Connect web-based videoconferencing. Anyone in the world can be invited to participate in a Hangout or Connect meeting and can attend on any computer and most mobile devices. Up to ten sites can participate in one conference at a time. All that is needed is a web browser, webcam, microphone and speakers (or headset). No downloads are required (other than the occasional web browser plugin).
For immediate assistance, please call 216.368.HELP (4357).
Depending on the type of technology that you and your connecting site(s) are using, you may be able to schedule and conduct your videoconference without the assistance of ITS.
You generally can schedule a videoconference on your own in the following situations:
You generally will require assistance from ITS in the following situations:
If you encounter a situation like the ones above that require assistance, please fill out the Videoconference Request Form. For immediate assistance during or immediately before a videoconference, please contact the ITS Service Desk at 216.368.HELP (4357).
You automatically have access to create Google Hangouts through Google+ and the webmail chat gadget. Anyone in the world can be invited to a Hangout.
If you require Jabber software for desktop videoconferencing, email email@example.com to request the software and account setup.
ITS can assist you with setting up a videoconference. Please fill out the Videoconference Request Form.
If you require immediate assistance immediately before or during a videoconference, please call 216.368.HELP (4357).
Videoconferences can easily be arranged by two or more location using tradition means of communication such as email and telephone. Once the participants have decided on a date and time for the videoconference, one site should be put in charge of hosting the conference from a technical standpoint. If only two sites are involved, one should be assigned the job of calling the other site. If three or more sites are involved, one site will have to provide the bridge number that all sites will call to participate in the conference.
If the CWRU site is chosen as the host, you will need to know:
If you are using desktop software options, you will need a built-in or add-on webcam, microphone and speakers (or a headset).
Once this information is gathered, you can complete the planning process by filling out the Videoconference Request Form. ITS will then provide you with the information you need, and other information you need to provide to other participating sites.
For additional assistance and consultative services, please contact ITS Videoconference Services through firstname.lastname@example.org.
General benefits include:
Benefits specific to faculty:
Benefits specific to staff:
Benefits specific to researchers:
Benefits specific to students:
See the Rooms page for a complete list of rooms on campus that are equipped with videoconference equipment. Not all rooms are available for scheduling. Please contact each room's scheduling contact for more information.
Yes. There are resources in the room to assist you with the TelePresence unit, SMART Board, projector and lighting.
Cisco Jabber Video is a desktop TelePresence client that enables individuals with a webcam to participate in TelePresence meetings from their Macintosh or Windows computer. Students can download the public version of the Cisco Jabber client for free at ciscojabbervideo.com.
Jabber can easily connect with other Jabber users and TelePresence technology, such as Cisco TelePresence Sites (CTS). To dial another Jabber user, enter their user name followed by @case.edu (faculty and staff) or @jabber.com (students). To call a CWRU bridge or videoconference site, enter a ten digit number followed by @, e.g., email@example.com.
To communicate with videoconferencing endpoints that use IP addresses, such as Scopia users and Polycom, LifeSize, Scopia Room and Tandberg units, the Jabber user and other participating endpoints must be able to dial a special bridge number that can be reached by both TelePresence and IP numbers (e.g., 18.104.22.168 and 1.216.754.2102). Please fill out the Videoconference Request Form for assistance in coordinating a bridge connection.
Adobe Connect is a fully web-based videoconference technology. Users of Adobe Connect create reusable meeting rooms where they can hold audio and/or video conferences. Meeting rooms come with “pods” that include a whiteboard, file sharing, presentations, text chat, polling, and more. All CWRU community members can create meeting rooms and use Adobe Connect by going to connect.case.edu and logging in to the system with their CWRU Network IDs and passwords.
For more information and training materials, go to the Adobe Connect page.
Google Hangouts enable up to 10 Google users to join a web-based video chat room. Hangouts can be started using the Hangout button in the Chat gadget in webmail.case.edu or within Google+. Hangouts also can be created in Google Calendar events. Invite anyone with a CWRU or Google account to your Hangout by sharing its URL.
For more information on how to use Google Hangouts, see Google's Hangout Help page.