Q1. I don’t need to hear my voice messages on my computer. Can’t I just have voicemail without unified messaging?
A1. You are welcome to use the unified messaging (UM) system to listen to messages just like you have always done – through the telephone interface. You can listen to messages and do everything you could before using the telephone. You don’t HAVE to listen to your messages on the computer – it’s just an option for your convenience.
Q2. How does unified message work with a POP3 mailbox? With an IMAP mailbox?
A2. Before unified messaging, the voicemail messages were stored separately from the email messages. With Case Unified Messaging, the voicemail messages are stored on the email server right along with the emails. However, the messages are sent to two locations on the server: your email Inbox, and to a new folder that was created under http://mail.case.edu as an IMAP folder. IMAP messages remain on the server until the user deletes or moves the message.
The reason why we created this extra folder is so that POP3 users could still listen to their messages on their telephone. When POP3 users connect with the server, the emails are downloaded into their computer. This takes the message off the server, so it cannot be accessed via the telephone interface or through Case WebMail. By creating the IMAP folder, one copy of the message stays on the server so that the user can listen to the message using the telephone or via WebMail.
If the user deletes the message from the telephone interface, that will delete the message from the IMAP folder, but NOT from the Inbox folder. This means that the messages will stay in the Inbox until moved to another folder or deleted.
Messages deleted from the telephone will disappear from the UM-Messages folder. MESSAGES IN THE UM-MESSAGES FOLDER WILL REMAIN FOR 21 DAYS, AFTER WHICH THEY WILL BE AUTOMATICALLY DELETED. Messages in the Inbox will remain until the user deletes or moves the messages.
Q 3. How does Unified Messaging work with a mailbox that is forwarded to another email account?
A3. If your Case email is forwarded to another email server, the voicemail messages will also be forwarded, meaning that you can’t hear the messages on your phone. This can be easily corrected by changing your mail forwarding and filtering options. Click here to get the instructions for changing the mail filters so that users can hear their messages on their telephones as well as in their forward-to email accounts. Since a copy of the message is kept on the server before the email is forwarded, the message waiting light should work correctly. Be sure to listen to the messages and delete them from the phone if you want your message waiting light to be synchronized.
Q4. The New User Tutorial doesn’t play. How do I record my name and greeting or change my passcode?
A 4. The New User Tutorial only plays the first time you call into the system from your phone. You can easily record and listen to your prompts or change your passcode by pressing “5”, which takes you to the “Personal Options” menu. This menu is found in the far right hand column on the User Guide (click here to see the User Guide - pdf file).
Here are the options you will hear:
Record voicemail greeting – 5, 4, 1
Listen to voicemail greeting – 5, 4, 2
Record your name – 5, 4, 5
Listen to your name – 5, 4, 6
Toggle greeting on or off – 5, 4, 9
To change your passcode – 5, 5, 3 (must be a minimum of 5 digits)
Q 5. How do I get back to my old mailbox to listen to those messages? Can I move the messages from the old mailbox to the new mailbox?
A 5. Since the Messages key (or dialing * 0) takes you to the new UM mailbox, you need to dial 368-1222 to get back to your old mailbox. The old mailbox will be deleted a few weeks after you are moved to the new UM system. There is no easy way to move messages from the old voicemail system to the new Unified Messaging system, but you can save your Direct Talk messages by going to this link http://vmwww.case.edu/voicemail/general/. Once you have opened the message in your audio player, you want to save it using your audio player File-Save As function. Be sure to add the .wav suffix to the file you save.
Q 6. I’m already near my quota in my IMAP mailbox. Won’t these messages fill up my mailbox? What happens if my mailbox is full?
A 6. If you mailbox is full (over-quota), then you will not be able to receive emails or voicemail messages. It’s very important that you monitor your mailbox quota. You should start receiving system warnings when your mailbox is at 80% of quota. This is when you should start moving files off the IMAP server and onto your computer or delete them. If you absolutely need a larger mailbox, you can send a request to mail-admin@case.edu and ask for additional storage space.
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