Adobe Connect
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Frequently Asked Questions

Why use Adobe Connect?

Who uses Adobe Connect?

How do I log in to Adobe Connect?

How do I create a meeting room? 

Can I re-use the same meeting room?  

What are the possible roles in an Adobe Connect meeting?

How do I obtain Meeting Host privileges?

What are the system/software requirements to use Adobe Connect?

Is there a limit on how many people can attend a meeting?

Is there a limit on how much content I can upload to Adobe Connect?

Can our group reserve or guarantee some number of concurrent users for our meeting?

How much does it cost to use Adobe Connect?

Who do I contact for help?

Can I record a meeting in Adobe Connect?

Can I download recordings of my meetings and publish them elsewhere (e.g., Blackboard) or distribute them for offline viewing?

Can a non-CWRU colleague join a meeting?

Can I get a transcript of my Chat pod?

Will my meetings still be in Connect after the upgrade?

Are there mobile options for using Adobe Connect?

Why use Adobe Connect?

Adobe Connect offers a media-rich method of collaboration and interaction that can supplement or supplant traditional face-to-face forms of communication, like meetings and classroom time. The video and audio features give participants access to the visual and audible cues that are so crucial to successful collaboration. Teams can gather and work together from distant geographic locations, presenters can reach audiences in other cities or states, and instructors can provide course material to students anywhere. In any meeting, meeting hosts can record meetings and presentations for any participants to review at a later time.

Q: Who uses Adobe Connect?

A: Connect is a useful tool for many members of a campus community. It can be used at no cost by Case Western Reserve University students, faculty and staff members to conduct meetings, online class sessions, presentation and online conferences, and to collaborate in small groups, among other things.

Q: How do I log in to Adobe Connect?

A: From the Adobe Connect homepage, enter your CWRU Network ID and password and click the Sign In button.

Q: How do I create a meeting room? 

A: To create a meeting room, follow the instructions in the Create a Meeting Room document.

Q: Can I re-use the same meeting room?  

A: Yes, once you create a meeting room, you can use it as many times as you like. It will be available at the assigned URL and on the Meetings tab of the Connect user interface until you choose to delete it.

Q: What are the roles that individuals can have in an Adobe Connect meeting?

A: There are three main roles you can have in a meeting: Meeting Host, Presenter, and Participant.

Meeting Host 
The Host can perform the following tasks:

  • Set up meetings, invite guests, approve guests, put rooms on hold or end them
  • Add or edit layouts
  • Promote and demote participants to the presenter or host role
  • Switch to preparing mode to create or edit layouts for a different presentation
  • Show medi and content, share screens, broadcast audio and video, and change the meeting room properties
  • Control participant audio and video broadcast
  • Record the meeting room

Presenter 
The Presenter can perform the following tasks:

  • Show media, slides and content, and share screens
  • Chat, answer questions, and broadcast live audio and video

Participant 
The Participant can perform the following tasks:

  • View and participate in a meeting
  • View the content being shown, hear and see the presenter's audio and video broadcast, use text chat, take polls, and download files
  • If given permission, broadcast their own audio and video
  • If given permission, control specific Pods where access has been granted

Q: How do I obtain Meeting Host privileges?

A: Anyone logging in to Adobe Connect has the ability to create a meeting, which automatically gives them Host privileges.

Q: What are the system/software requirements to use Adobe Connect?

A: See adobe.com/products/acrobatconnectpro/systemreqs/ for details. To see if you have all of the Adobe add-ins, check the Connect Downloads page for more information and resources. At this time, the Adobe Connect Add-in is not officially supported for use with Mac OS X Lion.  This Add-in, which is a special version of Flash Player, is not required to participate in a meeting. It offers additional features for Meeting Hosts and Presenters only, such as sharing screens during a meeting, support for uploading files, and additional audio support. Adobe is actively working on an update to the Adobe Connect Add-in that is compatible with Mac OS X Lion.  More information can be found here.

Q: Is there a limit on how many people can attend a meeting?

A: There is no limit for a meeting, however CWRU is currently licensed for 250 simultaneous or concurrent users of the Adobe Connect server.  Therefore, we can support five meetings of 50 users at the same time, or twenty-five meetings of 10 users, and so on.  Once there are 250 users on the Adobe Connect server, no additional users will be able to join a current meeting.

Q: Is there a limit on how much content I can upload to Adobe Connect?

A: The maximum size of a file that can be uploaded into Adobe Connect is 100 megabytes. Any files greater than 100 megabytes that are uploaded may fail during the upload process.

Q: Can our group reserve or guarantee some number of concurrent users for our meeting?

A: Adobe Connect does not provide an ability to control how many users are allocated to a meeting, so there is no way to reserve or guarantee. 

Q: How much does it cost to use Adobe Connect?

A: There is currently no cost to students, faculty, and staff affiliated with CWRU to use Adobe Connect with its current capacity of 250 concurrent users.

Q: Who do I contact for help?

A: For assistance with Adobe Connect, please contact help@case.edu or call 216.368.HELP (4357).

Q: Can I record a meeting in Adobe Connect?

A: Yes, Adobe Connect meetings can be recorded and saved for playback. Since Adobe Connect records the events rather than just static screenshots, participants or those unable to attend the meeting can play the recording in whatever size they would like and use some of the interactive features that a typical participant would have been able to manipulate. Adobe Connect can even be used to pre-record lectures for later viewing by students. It's a very flexible product.

Q: Can I download recordings of my meetings and publish them elsewhere (e.g., Blackboard) or distribute them for offline viewing?

A: Yes, Adobe Connect meetings can be recorded and shared with people who do not have access to the Adobe Connect server. Please see the topic called Download a Recorded Meeting for directions.

Q: Can a non-CWRU colleague join a meeting?

A: Yes, anyone can join a meeting that is configured to accept guests. This configuration is at the meeting hosts discretion. Hosts have 3 options when configuring the meeting: numbers 2 and 3 will allow guests to enter without a CWRU Network ID. 

  1. "Only registered users may enter the room (guest access is blocked)"
  2. "Only registered users and accepted guests may enter the room" 
  3. "Anyone who has the URL for the meeting can enter the room"

Q: Can I get a transcript of my Chat pod?

A: If you are the Meeting Host, you can select the Chat pod options > Email Chat History.

Q: Will my meetings still be in Connect after the upgrade?

A: Yes! Before the upgrade took place, your user data was saved and should be found when you log in to Connect.

Q: Are there mobile options for using Adobe Connect?

A: Yes! The Adobe Connect Mobile app is available for many mobile operating systems. See the Adobe product page for more information.

 

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