Premium Support
Contact information
What we do:
Technical Support offers high-quality system administration services
at a modest price. If your group or department needs a System Administrator,
you might consider:
- How much will it cost you to find, interview, and hire the right person?
- Will you feel confident in his or her technical ability and consulting
skill?
- Do you need a full-time sysadmin? Can you afford one?
- Will your System Administrator work in direct contact with the people
who run the CASE enterprise infrastructure?
We provide top-notch system administrators, working under the aegis of
CASE Information Technology Services, at the number of hours per week
that suits your requirements.
The School of Dentistry, looking to significantly improve our return on
IT investment, switched from in-house IT staff to system administrators
provided by ITS Premium Support. Because of their strong technical
backgrounds, professionalism, and direct involvement with ITS, their
impact was felt very quickly. Our systems are continually modernized and
standardized in keeping with ITS recommendations. Our faculty and staff
have noticed that, more than ever before, our computers help us do our work.
We meet frequently with our sysadmins to discuss ongoing projects and
determine priorities for large-scale problems, and we receive weekly
status updates by email. They attend ITS meetings and are privy to the
latest news. The School of Dentistry is able to make the best possible
use of Case's technological resources because the lines of communication
are open.
ITS Premium Support is a relatively new program at Case. We feel it has
already proven its value.
John Smolik
Director, Finance & Operations
School of Dentistry
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