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Password Change Checklist:

Case has a new Password Policy (in Final version 10/16/08) which requires robust passwords and reasonable password age requirements for users accessing and or managing Tier II and Tier III information systems.  This guide summarizes the implementation of the Password Policy by Case IT Services.

Case has a new Password Policy which requires robust passwords and reasonable password age requirements for users accessing and or managing Tier II and Tier III information systems.  This checklist is a guide for preparing and successfully implementing your regular password change.  Unless your account has been compromised, the majority of Case users will only need to perform this change annually.

  1. Determine how you use Case Network resources.
  2. Know what applications have embedded passwords in them.
  3. Have a system for memorizing your new password.
  4. Affect the changes.

Infrastructure Users

If you predominantly use web enabled services (behind the Single Sign On), changing the password is simple.  Your only preparation is to plan out your new password,  and then use this IT Services tool:  Password Change to change it.

Active Directory Users

If you are in the Case Active Directory Domain (ADS), plan to change your password from your office computer while connected to the Case Network.  You will need to check the "Sync my Active Directory Password" (it is checked by default).   Active Directory has more password complexity requirements (described in the password page) than the stanadard Case Network ID, so you should plan accordingly.  The Password Change page has complexity tests that the new password must pass before your password can be changed.

If a user has more than one computer, for example a desktop and a laptop, these both need to be addressed.

Immediately after a successful password change, while still on the Case Network, you must restart your computer.  This will ensure that logins to network authenticated services are synchronized.


A number of users will need to change passwords that are "cached' in applications that require authentication.  These applications include mail clients, calendar applications, instant messaging clients.  These can be on laptops, computers, or handheld devices.  The Case Help Desk has a guide for handling these changes.

Known applications where changes must be manually entered:

  1. Mail Clients: Thunderbird,, Outlook*, Eudora.  *Outlook with Active Directory does not need a manual change.  Note for Google Apps users the change must be made for the settings.
  2. Oracle Calendar, and SyncML client software that that connect handlehd devices to the Oracle Calendar
  3. Instant Messaging Clients:  Spark, iChat, Psi, Adium, etc.
  4. Browser Cache:  clear any cached
  5. Carbonite backup- users should not have the Carbonite password the same as their Case network password.
  6. iPhone:  if you use the and the Case VPN, these applications need the password change performed.
  7. Blackberry: embedded passwords in the email client and calendar lookups (see SyncML) need to be changed.
  8. Windows Mobile:  embedded password in the email client and calendar lookups need to be changed.
Making a planned change will help users ensure the new security driven procedures are affected completely and accurately.

Password Management

The Information Security Office recommends Case users to download and run a PasswordSafe, a password management utility.  Guides can be found on the Case Wiki and at

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