Case Western Reserve University

Access to course site
	1.	I don't have a Case ID (I don't have a Case E-Mail).
	2.	I cannot login to the course web site (I forgot the password).
	3.	Where is my course web site?
	4.	I still can't login!
System Requirement
	5.	What is required to use MediaVision courseware?
	6.	What kind of Internet Connection do I need to view the lectures?
Streaming Video
	7.	I cannot read the text in the video
	8.	Is a "Video Download" feature available?
	9.	I can only hear the audio without the video playing
	10.	Video does not play
	11.	A wrong lecture video has been posted
	12.	How often are lecture videos posted?
	13.	I cannot scan through the video on my Mac
	14.	Video stops to buffer a lot
	15.	Video player does not open
Other Issues
	16.	How to report a bug or technical errors?
	17.	Firewall Issue
	18.	Lectures are missing
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