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PerceptIS eStore
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The
following listing is an overview of the hardware, software, and
configurations covered under the PerceptIS Care Package plan. For further questions
regarding this page, please contact us at the Enterprise Service
Center (368-4357).
Supported Operating Systems
- •Microsoft Windows XP & Windows 2000.
- •Mac OS 10.3 and 10.2. Mac OS 9 is supported
when running within OS X.
Supported Hardware
- •Systems must have been purchased in the last
5 years.
- •Dell, Apple and Motion Computing are
currently the brands of choice at Case and are currently available on
the ITS eStore. Other brands are supported
however, some hardware platforms may not work as part of the
University’s environment and some issues may not be resolved.
Supported Software
- •Software available on the Case Software
Center for Apple and Microsoft Operating Systems.
- •Additional software will be supported
however, some software outside of the Software Center may not work as
part of the University’s environment and some issues may not be resolved.
Peripherals
- •PerceptIS will assist with the installation
and configuration of drivers for peripherals. However,
maintenance, repair and hardware troubleshooting is not included as part of the Care Package.
Please contact the manufacturer for support.
Restrictions
- •Warranty hardware repair will be provided for
Case owned Dell computers. For all other systems, please contact your
vendor for support.
- •Systems used as servers (i.e. hosting
websites, sharing files, sharing printers, domain controllers etc.) are
not supported as part of the basic support.
- Onsite service
will be available in the University Circle area. Walk-In Centers
located at Case Western Reserve University provide a convenient carry-in service for individuals located
outside of University Circle. System transportation and delivery is the
user’s responsibility.
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