Following is a summary Campus Services' major objectives and planned accomplishments for 2000-01.

Department-Wide

• Working in conjunction with the Peter B. Lewis occupancy committee, develop and implement occupancy and operational plans for the facility, in order to achieve a successful opening. These plans will include security, custodial, parking, food service/vending, access services and printing.
• Develop operational plans for security, parking, custodial, vending, food service and other services, as applicable, to support the evolving plan for occupancy of the Mt. Sinai facility.
• Working jointly with other departments within Finance & Administration, develop and implement a customer service-training program for front line staff. This program is intended to improve awareness of customer service issues, improve related skills, and seek additional ways to utilize the Facilities & Operations customer service center.
• Form a focus group representing all the units of Campus Services to review the specific needs of our undergraduate student customers. Develop a plan to market the applicable services to undergraduate students in order to support the overall university goal of improving the quality of undergraduate student life.
• Develop a relocation plan for Campus Service's management staff relative to the planned occupancy of Sigma Chi by the Dively Center. Review and address other facility and space issues including internal renovation of the NCO, adequacy of current Printing space and location of food service technician.
• Plan and conduct the second annual Campus Services Community Service project utilizing staff volunteers to support a deserving cause.
  

Protective Services
Operations

• Continue to maintain a low rate of serious crime through the deployment of patrol staff and the application of available technology. Respond quickly to emerging crime trends and implement effective counter measures.
• In partnership with UCPD and other UCI institutions, develop and conduct joint training programs to enhance the capability of security personnel and improve our collective ability to respond to crime patterns and address other security concerns.
• Review operational issues and implement measures to improve retention and stability of the dispatch operation.
  

Systems

• Implement the new Lenel access control system and begin conversion of facilities. This new installation will provide the platform to integrate with other systems, including CCTV, in order to improve the overall level of security on campus.
• Complete the issuance of an RFP and select a new out door emergency phone system to replace the existing system. Begin multi-year implementation. Integrate outdoor phone system with CCTV and Lenel access control system.
• In partnership with UCI and other institutions, review the possibility of sharing a trunked radio system with the potential to improve overall capacity, add features and provide stability in terms of access to radio frequencies.
• Develop final plan and begin implementation of addressable fire alarm monitoring for residence halls and the balance of the Simplex buildings.
• Complete total key recoring of Mather House as part of the overall key recoring plan.
• Improve key control in the custodial operation through the phased-in installation of electronic key boxes in the custodial field offices.
  

Parking Operations, Maintenance, & Transportation

• Continue to update and implement the multi-year major maintenance plan for all university owned parking structures.
• In conjunction with other university departments, finalize planning for the new Lot 46 parking structure and develop an interim relocation plan for existing parkers.
• Complete conversion of Lot 53 to multi-use facility in order to improve overall efficiency in the operation of this structure. This will include the conversion of the existing access control system to the McGann system.
• Complete an assessment of the condition of the Mt. Sinai garage and develop a plan to make required improvements in order to have the structure available for use within our general parking allocation, to serve the specific needs of the Sinai facility or to support lease arrangements with other institutions.
• Finalize installation of perimeter access barriers and implement revised procedures in order to eliminate all unnecessary vehicular traffic on the Case Quad.
• Review both the Special Event parking program and the Visitor Information Center operation in order to improve efficiency, expand services and increase customer satisfaction.
  

• Complete the conversion of the ID system database from the Goddard system to the Lenel system. Utilize as platform to transfer or develop interfaces with ISIS, HRIS, Blackboard and other related systems.
• Working in conjunction with the Campus Card Task Force, continue to expand the services offered through the CWRUcard program to include:
  - Additional retail merchants
  - On-line value transfer
  - Laundry/Vending
  - Possible banking relationship
  Effectively market the program in order to increase participation and improve student satisfaction.
• Finalize UCI interface component of the on-line permit sales system.
• In conjunction with UCI, develop and implement a new courtesy parking validation system.
• Working in partnership with RTA and Student Affairs, successfully implement the RTA U-Pass program and distribute RTA passes to all eligible undergraduate
  students.
  

Auxiliary Services
Dining & Vending

• Successfully complete the transition of the food service program to the Wood Co. Coordinate installation of new concepts and implement other required changes to significantly improve all aspects of the campus-dining program.
• Finalize and begin implementation of the Ricca & Assoc. master plan. Specific related objectives for 01-02 include:

  - Develop changes in student meal plan to increase flexibility in dining options.

  - Finalize facility renovation plans for Tomlinson Hall, the North Campus Dining hall and Fribley Commons

  - Pursue a partnership agreement with Severance Hall to utilize the Severance Restaurant as a replacement for the existing Faculty Dining Room.

• Develop and implement revised food service equipment maintenance program utilizing the new equipment tech position.
• Finalize planning and implement Phase II (back of the house) renovation of Leutner.
• Develop and issue an RFP for the vending program. Finalize and implement new contract with selected vendor
  

Printing Services

• Develop and issue an RFP for offset printing support. Finalize new contract with the selected vendor.
• Integrate the Printing Services department into the overall Campus Services operation and identify opportunities to provide mutual support of applicable programs.
• Develop and implement a customer accessible CWRUnote database for tracking status and billing.
• Research, purchase and integrate software/hardware to interface equipment at the various copy centers for increased flexibility and productivity.
  

Bookstore

• Continue to monitor Barnes & Noble's performance and implement changes, as required, to improve their service to the campus community.
• In conjunction with the overall campus master plan and retail planning efforts, continue planning for the construction of a new bookstore.
  

Custodial Services

• Successfully complete the recruitment of the new Asst. Director and complete the reorganization of the custodial management team in order to provide an effective structure for sustained program improvement.
• Complete the installation of the automated supply stations (Green Earth) throughout the campus in order to reduce supply costs and insure availability.
• Continue to monitor the performance of the primary custodial contractors; Crothall and Janco, to insure all cleaning specifications are being accomplished.
• Review maintenance procedures for all custodial equipment and implement recommendations for improvement as warranted.
  

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