Campus Services Report

Campus Services

1999-2000 Annual Report

SUMMARY OF SIGNIFICANT ACCOMPLISHMENTS FOR 99/00

[Department-Wide] [Protective Services]
[Access & Auxiliary Services] [Custodial Services]

Campus Services expanded its' scope of operations significantly during 1999/00 as the auxiliary services functions were successfully integrated into the department. In addition to the specific goals for 99/00, several other significant accomplishments were realized. These included the following:

The successful recruitment of two key management positions; Asst. Director for Patrol Operation (Brian Hurd) and the Asst. Director for Food Service (Andrew Herberger),
A major renovation of Leutner Commons was planned and implemented as a fast track, summer project.
Two important consulting studies were initiated. These are the retail needs study and the development of a food service master plan.
The Campus Services administrative offices were temporarily relocated from CASC to Sigma Chi. Plans for the renovation of the NCO, which will serve as the permanent location for the administrative offices, were finalized.

Following is a status report on the accomplishments, which relate directly to specific goals for 99/00.

Department-Wide

Goal: Develop and implement contingency plan to address potential Y2K problems for all critical systems.
Status: Contingency plan was implemented. No systems, critical or otherwise in Campus Services were adversely impacted by Y2K.
Goal: In conjunction with Facilities & Operations, update and expand the existing emergency response plan. Develop a plan for a backup dispatch center at the NCO.
Status: Current emergency response plan has been updated which includes provision for an Emergency Response Command Center. New plan will be introduced to the campus in the coming year. Backup dispatch is being incorporated in NCO renovation.
Goal: Fully integrate the MIS support function and the systems tech support function to improve efficiency and better maintain systems throughout Facilities & Operations.
Status: Goal was modified due to organizational changes. MIS position and systems tech functions were successfully integrated within Campus Services.
Goal: Support the effort to integrate the financial management and budgetary processes throughout Facilities & Operations in order to improve efficiency and accountability.
Status: Campus Services' internal financial management processes were streamlined in order to support the reporting structure within Facilities & Operations.

Protective Services
Security Operations

Goal: Explore possibility of sharing resources with UCPD and/or other institutions in the delivery of security services in order to generate cost savings and improve efficiency.
Status: Initiated comprehensive review of feasibility of operating joint dispatch function with UCPD. While no real cost savings would be generated, there is potential for a number of operational improvements. Final report will be completed by Sept. 1, 2000.
Goal: Continue to maintain a low crime rate on campus through proactive security measures.
Status: Serious crimes against persons continue to be maintained at extremely low rate. Significant increase in auto theft related crime required considerable attention. Arrests of several different suspects over the course of the year helped to control this problem.

Protective Systems

Goal: Continue to implement building key recoring program.
Status: Prioritization complete. System design for several buildings in progress.
Goal: Develop and implement plan to change all elevator fire service locks to common key.
Status: Goal revised due to prohibitive cost. Will install lock boxes at elevator locations containing fire service key.
Goal: Complete the RFP process for purchase of new campus wide card access system and select new system.
Status: RFP has been developed and issued. A new system will be selected by Sept.1.

Parking Operations and Maintenance

Goal: Implement multi-year facility improvement plan in order to address deferred maintenance needs.
Status: Parking capital maintenance plan has been implemented. Current significant projects include HSC podium (lot 55), U. West Garage cement restoration and waterproofing. In addition, numerous other enhancements to both garages and surface lots have been completed. Program is fully funded through parking revenues.

Access & Auxiliary Services
Access/Auxiliary Counter Operations

Goal: Continue to study options for the development of on-line parking permit registration.
Status: On-line parking registration system has been implemented. On-line sales will be supported during 00/01.
Goal: Complete re-issuance of new ID cards to the campus community.
Status: Issuance of new cards has been completed.

Food Service/ Vending

Goal: Investigate feasibility of adding an automated value station at Thwing for students to add points to their ID cards. If determined to be feasible, complete installation.
Status: Automated value station determined non-feasible at Thwing, however, planning is in progress to add a station in the northern housing complex.
Goal: Complete multi-year facility improvement plan for all dining facilities.
Status: Multi-year financial plan has been completed. Leutner Commons renovation is current major renovation. Food service consultant will assist in further development of renovation and facilities strategy.
Goal: Participate in the planning for the renovation of both the Bookstore and the dining facility within Thwing Center in order to capitalize on this opportunity to improve auxiliary operations.
Status: Campus Services has been directly involved in the student center planning relative to the bookstore and dining facilities. Process is ongoing. We have retained consultants to conduct both a retail study and a food service master plan, which will support the student union planning process.
Goal: Review options and upgrade the Faculty Dining Room's physical appearance and menu offerings in order to improve the overall dining experience at this facility.
Status: Faculty & Staff dining room was upgraded to include waiter service and expanded menu options. Changes have been well received by the campus community.
Goal: Complete RFP for the operation of coffee kiosks and install kiosks at selected sites on campus.
Status: RFP process was completed and coffee kiosks have been successfully installed at both Baker and BRB.

Bookstore

Goal: Insure that all expectations and obligations under the new contract with Barnes & Noble are delivered and that the quality of service is excellent during their first year of operation.
Status: The transition to Barnes & Noble has been very smooth and excellent customer service has been maintained.

Custodial Services
Campus Wide

Goal: Work with Purchasing to implement a master supply contract for common custodial supply items.
Status: RFP process completed. Proposals have been evaluated and master contract should be awarded prior to 8/1/2000. Considerable cost savings should be realized as well as an improved distribution process.

Main Campus

Goal: Improve overall consistency in delivery of custodial services throughout the in-house program in order to eliminate recurrent problems. Study the campus day staffing program and identify methods to improve response and overall service.
Status: In progress. Continue to review operations and cleaning deployment in order to improve consistency and quality.

Housing

Goal: Review the consultant's recommendations for improvement of the Housing cleaning program and implement as appropriate.
Status: Based on consultant's recommendation, an RFP was issued and Crothall Education Services was selected to manage the Housing custodial program. Crothall began the contract on May 1 and has made significant progress since that time.

HSC

Goal: Complete the conversion of the BioHaz waste pick-up program to Janco Services and utilize in-house labor savings to support expansion of the recycling program.
Status: Conversion has been successfully completed.
Goal: Continue to aggressively manage the Janco contract at the HSC complex in order to improve the overall level of cleaning at these facilities.
Status: Based on negative feedback form Med School, Janco's contract was reduced and Crothall was awarded contract for Med School only. Janco was retained for balance of HSC buildings and satisfaction is good. Crothall's transition was effective July 1, 2000.