• Individual meetings of the various units to review accomplishments and begin to develop goals for 99/00. Staff members facilitated these meetings and AI techniques were utilized.
• Management staff attended a retreat facilitated by Tony Lingham at Gwinn Estate. Through discovery, dream and design exercises the group explored how to create a new vision which will help us deliver our planned goals for next year. Five top values were identified which helped drive the actual goal setting process.
• Individual working units then conducted follow up meetings to share results of the management retreat and develop final plans for 99/00.

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