case western reserve university



Keyshop Feedback Form

MISSION: Physical Security Services' mission is to provide our campus customers with prompt professional service including design, installation,and repairs, to both our manual and electronic security systems. We want to meet our customers' needs by providing the degree of security desired consistent with established University policies and procedures.

Home Phone
Campus Phone
University Affliation
If other:
Date of Visit
Time of Visit
Name of Representative
(if known)

Purpose of Visit
New Key
Replacement Key
Lock Change
Broken Lock/Key
If other

Please check your selection with 5 being Outstanding and 1 being Poor.
Please rate the promptness and assistance of the representative who assisted you. 5 4 3 2 1
Rate the attentiveness and knowledge of the representative who helped you with your needs. 5 4 3 2 1
Were your needs handled in an efficient and professional manner? 5 4 3 2 1
Did you feel that you were treated as a highly valued customer? 5 4 3 2 1

Do you have any suggestions or comments to help us improve our service to you?

What did you especially like about the service you received?