Standards of Performance

The below performance standards provide you with a reasonable expectation of processes and outcomes performed by the HCM / Records staff:

  • The HCM/Records team strives for a one business day turn around on the work it receives. This can vary during months when the volume of work increases due to faculty reappointments, special ERP projects, payroll projects, and when the department is not fully staffed.
  • New Hires - Processed within 1 business day.
  • Verification - Processed within 1 business day.
  • Reviews - Prior to the HR Records cutoff (HR Calendar) if received on time.
  • Email, Phone mail, Helpdesk Tickets - Processed within 1 business day.