FAQS

Your Frequently Asked Questions (FAQs) are ANSWERED!

• 
  How do I submit a job to printing services?
  Black & White Duplication:
  - Send your order using the Online ordering system
  - FAX your order to (216) 368-1250
  - We can pick up the order from you
  - Bring your order to us ( locations )
  - Call the Print Center x2553 for reorders
  
  Color Duplication:
  - Send your order using the Online ordering system
  - Bring your original to the Kelvin Smith Library Print Center where the color copier/printer is located.
  - Send your document from your desktop directly to the color copier/printer. Call Dave at x2553 to learn how to obtain the correct print drivers to allow you to print from your desktop to the color printer.
  - We can pick up the order from you.
  
  Printing (stationery, business cards, etc.):
  - Send your order using the Online ordering system
  - Call x2550 to discuss your specific needs
  - We can pick up the order from you
  - Send your order over the network
  - Visit Business Office ( locations ) to choose from a wide variety of paper stock

• 
  Do I have to have a purchase requisition form?
  We NO LONGER require a purchase requisition:
  Simply use the online ordering system or fill out one of our order forms is all that is required for Case departments.

• 
  How long will it take until my work is completed?
  - Please let us know what your deadlines are. We will try and meet them and let you know your options as you place the order. In general, use the following as a guideline:
  - You can wait if it is a simple, low volume duplicating job that does not need copyrighting, finishing, etc.
  - Normal turnaround for duplication is within 48 hours.
  Please let us know if you will need sooner. We will do everything we can to accommodate your needs.
  - More complicated jobs (copyright, finishing, etc.) take from 4 to 7 days.
  - Printing jobs (stationery, business cards, etc.) take from 5 to 7 days, once the proof is ok'd.

• 
  How much will it cost?
  - Use "Quick Quote" to estimate simple copying and finishing orders.
  - Provide us with your specific information and we will contact you with an estimate, usually within 24 hours.
  For a non-standard printing order (e.g. invitations with envelopes, reply cards and mailing, etc.), please allow two days for your estimate.

• 
  Can I submit a job to Printing Services if I do not wish to use a Case departmental account?
  Yes. Printing Services is available to Case faculty, staff, students and student groups or anyone, anywhere. You may pay by check, or use cash at any of our locations. You may pay using your CaseOne card at our Thwing Center location.

• 
  How do I know if the order requires printing or copying?
  Give us a call at x2550 and we will help you. It may be possible to process your order either way; we will give you an idea of relative costs and turnaround times.

• 
  Who do I call if I have questions about a job that I have already submitted to Printing Services?
  Call your initial contact person or location . We can let you know where your job is in the pipeline, and whom to talk to with questions or changes.

• 
  How will I get the job back?
  - You can ask us to deliver it.
  - If the job is larger and the time flexible, we will send your work back to you via campus mail.
  - You can pick up your job from us.

• 
  Can you print a job for me and mail it out?
  Yes, if your job needs to be copied or printed and then mailed out, we will take care of this for you.
  NOTE : For Mailings ONLY that require processing for presort or nonprofit rates using the US Postal Service, please call x2565, Case Mailroom, for further information.