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case western reserve university

FAQS

 

Your Frequently Asked Questions (FAQs) are ANSWERED!


  • How do I submit a job to printing services?

    Black & White or Color Duplication:
    - Send your order using the Online ordering system
    - Email your file to: printingservices@case.edu
    - FAX your order to (216) 368-0141
    - We can pick up the order from you
    - Bring your order to CWRU Print Kiosk(Thwing Atrium)
    Color copier/printer is located here.

    Binding and Finishing Needs :

    - Bring to CWRU Print (Thwing Atrium)
    - We can pick up the order from you.

    Printing (large posters,stationery, business cards, etc.):
    - Send your order using the Online ordering system
    - Email your file to: printingservices@case.edu
    - Call 368-2062 to discuss your specific needs
    - We can pick up the order from you
    - Visit to CWRU Print (Thwing Atrium) to choose from a wide variety of paper stock


  • How long will it take until my work is completed?
    - Please let us know what your deadlines are. We will try and meet them and let you know your options as you place the order. In general, use the following as a guideline:
    - You can wait if it is a simple, low volume duplicating job that does not need copyrighting, finishing, etc.
    - Normal turnaround for duplication is within 48 hours.
    Please let us know if you will need sooner. We will do everything we can to accommodate your needs.
    - More complicated jobs (copyright, finishing, etc.) take from 4 to 7 days.
    - Printing jobs (stationery, business cards, etc.) take from 5 to 7 days, once the proof is ok'd.


  • How much will it cost?
    - Provide us with your specific information and we will contact you with an estimate, usually within 24 hours.
    For a non-standard printing order (e.g. invitations with envelopes, reply cards and mailing, etc.), please allow two days for your estimate.


  • Can I submit a job to Printing Services if I do not wish to use a Case departmental account?
    Yes. Printing Services is available to Case faculty, staff, students and student groups or anyone, anywhere. We accept cash, check, CaseOne card, Visa or Mastercard as forms of payment at our Thwing Center location.


  • How do I know if the order requires printing or copying?
    Give us a call at 368-2062 and we will help you. It may be possible to process your order either way; we will give you an idea of relative costs and turnaround times.


  • Who do I call if I have questions about a job that I have already submitted to Printing Services?
    Call CWRU Print Kiosk at 368-2062 . We can let you know where your job is in the pipeline, and whom to talk to with questions or changes.


  • How will I get the job back?
    - You can ask us to deliver it. Deliveries begin daily at 9:30a.m.
    - If the job is larger and the time flexible, we will send your work back to you via campus mail.
    - Let us know if you wish to pick up your job from us at CWRU Print (Thwing Atrium) .


  • Can you print a job for me and mail it out?
    Yes, if your job needs to be copied or printed and then mailed out, we will take care of this for you.