- Alumni Privileges
- Alumni Records
- Case Online Services Account Questions
- Directory of Case Alumni
- General Questions
Frequently Asked Questions
Alumni Privileges Questions
I live near the University. May I use the athletic facilities?
As a graduate of Case you are entitled to purchase an inexpensive recreation facility membership card which will grant you use of the facilities. Learn more.
May I use the University libraries?
You may purchase an alumni borrower card for $10. Learn more.
As a student I was able to get full internet access through the University. I notice that Case Online Services offers e-mail forwarding, but what about dial-up accounts? Will Case offer those to alumni in the future?
Case will not be offering full internet service to alumni. However, there are many inexpensive internet service providers available. If you need help finding a provider in your area, try visiting "The List".
Alumni Records Questions
How do I request a transcript?
Alumni can request a transcript copy by sending a $5.00 check or money order to: University Registrar 10900 Euclid Avenue Cleveland, Ohio 44106-7042. Make check payable to Case Western Reserve University. Please include your current name, any former name, years attended, degree(s) and graduation date and address where transcript should be sent. Remember to sign your request. For more information call (216) 368-4337. Visit the Registrar's transcript page.
How can I get a copy of my diploma?
The university issues only one diploma. If it is lost or damaged, the university will issue a diploma certificate. The charge for this is $50. For information on obtaining a diploma certificate, follow the directions on the Registrar's diploma certificate replacement page. For more information call (216) 368-3449 or e-mail diploma@case.edu.
Case Online Questions
Why must I provide my Social Security Number to apply for a Case Online Account?
Case uses Social Security Numbers to verify your identity. As you probably know, Case Online services are only available to alumni of Case and this helps us ensure that no but you can create or access your account. Please note that we keep information such as Social Security Numbers and birthdates confidential. These are the same policies used to set all Case accounts.
I'm concerned about sending my birthdate and Social security number to an unsecure server. Can I apply for a Case Online account over a secure server?
Yes, we have a secure application form. To use it simply go to https://www.cwru.edu/cgi-bin/cwruser-application-ssl.pl. You will be prompted for a username and password. Use Case Online for both then fill out the form as usual.
I signed up for a Case Online account a few days ago. How do I find out my user ID and whether my account has been processed?
To see if your account has been established, you may go back into the application page, fill in your name, date of birth, and social security number and submit the form. If your account has been established, the system will provide you with your user ID. Your password will be that which you chose when you first applied for the account.
What is my password? My account has been processed and I have my userID, but I don't know what my password is, I don't recall having to submit a password when I first applied; I forgot my password.
If for some reason you do not have your password, we can reset it for you. Simply fill out the password reset form.
I am not a resident of the United States and do not have a Social Security number. How do I fill out the application for Case Online Services?
Since you do not have an American Social Security number, we recommend that you select a nine-digit number that you know and will remember. Return to the Case Online application at https://www.cwru.edu/cgi-bin/cwruser-application-ssl.pl and put this number in the Social Security field. Then, submit your application. Check back in a couple of days. You will need to go to the Application form, supply your name, date of birth, and the substitute social security number you supplied. Your account should be activated and you will be instructed to proceed through your biographical form and it will ask you to establish your password.
Earlier I tried to apply for a Case Online account, but the system would not accept my application without a middle name. I do not have a middle name. How can I process my application?
The requirement for the Middle Name field on the Case Online application has been removed. Please go to the Case Online application form and apply again.
When I applied for my account I got a message saying that my application needed to be verified by Alumni Services. I get mail from the University, shouldn't you already have a record of me in the database?
Just because your account was not automatically verified and required the manual verification process, it does not mean we do not have a record of you in our alumni database. The Case Online verification key is the combination of both your date of birth and your social security number. If both pieces of data are not found in the database, then manual verification is required. When you supply your birthdate and social security number on the application, we update the database with this data so you can be "found" when you resubmit the application in a couple of days. Check the status of your application. Enter your name, date of birth and social security number. The system should respond with the status of your Case Online account.
I remember seeing more instructions about using Case Online for my email account when I first signed up. Where are those instructions?
In order for the University to counter a problem with email spamming on its servers, we temporarily curtailed off-campus use of these servers. These systems have now been reconfigured. Visit the e-mail page for more information.
I'm trying to configue my email program. What are the POP and SMTP servers at Case?
Case's POP server is pop.cwru.edu. Case's SMTP server is smtp.cwru.edu.
Do I have to use the authenticator to change my password? Isn't there an easier way?
A new web-based method is now available. Visit the change your password page for details.
I know my user ID is xyz99, but what is my e-mail address? Your e-mail address is xyz99@alumni.case.edu. Those of you who have been using xyz99@po.case.edu should change to the new address.
I read that Case has switched to a new e-mail system that enables web access. Why can't I get this to work?
At this time, the web client is only available to people immediately associated with the University (current students, faculty, and staff). This is due to a licensing issue with the new email system. Until this is resolved, you may continue to use e-mail forwarding or the POP protocol to access your email.
Directory Questions
Do I need special equipment to access the online directory?
No, if you have an active Case Online Account and Web Access you can access the directory.
I am a graduate of Case, but I can't find my name in the Directory. Why not?
If you are coded as a lost alumni, or if you asked us to not include you in the print directory you will not be in the online directory. To be included, send e-mail with your current name (and maiden name if applicable), address, phone number and e-mail address to alumweb@case.edu. Note: To protect your privacy, it is our policy to ask if you would like to be excluded from the directory before posting your name. Students are surveyed about inclusion in the directory shortly before they graduate.
How can I find an alumna if I only know her maiden name?
Our search pages allow you to search by either current name or maiden name. Just select the option that corresponds with your information.
Do I have to know the correct spelling of a name?
No, you may type in the first few letters and retrieve a list of names beginning with those letters.
I just sent in an address correction but it doesn't show up in the directory. Why not?
Although we update the records in our mainframe as soon as we receive your address corrections, that information is only uploaded to the directory once a month. Your changes will appear as soon as the information is loaded.
Why do I have to sign up for Case Online to access the Directory?
To protect your privacy, we are limiting Directory access to Case alumni. Limiting access to Case Onlines is the most efficient way we currently have of verifying your alumni status.
General Questions
How do I get in touch with a classmate?
If you do not have access to the alumni directory and are trying to reach a former classmate, you may call the Office of Alumni Affairs at (216) 368-6280. Please note, this information will only be provided to fellow alumni so as to maintain the privacy of our graduates. An online version of the directory is available to alumni with Case Online accounts.