Access Services

Access FAQ

Access FAQ's


How do I get building access?

My ID is lost/stolen.  How do I get a replacement?

How do I obtain a key?

  • A key request must be filled out and submitted to the keyshop.  To view forms and more information, click here.

Where can I find CaseCash machines?

  • CaseCash machines are issued through Auxiliary Services, which is located in Crawford Hall room 215.  To contact Auxiliary Services call 216.368.5844.

Who can I contact regarding meal plans?

  • The Meal Plan office is located in Crawford Hall room 215.  To contact the Meal Plan office, call 216.368.5844.

Is it possible to view my CaseCash/Case Charge transaction history?

  • To add money to your CaseCash or to view your CaseCash/Case Charge account information, click here.

What is Access Services' policy on refunds?

  • To view the Access Services refund policy, click here.

ID FAQ's

When and where can I get my CaseOneCard?

  • ID photos are taken at Access Services in lower level of Crawford Hall, room 18. Office Hours are Monday through Friday, 9AM – 4PM.

I need a new ID – what do I need to bring?

  • Bring a photo ID such as driver's license, passport, or state ID. You will also need $25 (CaseCash, cash, check, Discover, MasterCard, or Visa) if you need a replacement card. Students must be currently enrolled and fees must be paid in order to obtain a CaseOneCard.

Why do I need to show a picture ID to get a new campus card?

  • This is a visual verification; no information is recorded from the picture ID. This procedure is designed to protect the privacy of each person obtaining a card and add security to the carding procedure.

How do I get an ID card if I do not have a driver's license, state ID or passport?

  • If you are an undergrad you need to stop at the undergrad admissions office to get a letter verifying your identification.

I’m starting in the Summer, when can I get my CaseOneCard ID?

  • Students who are enrolled for classes during the Summer semester may stop by the office, Access Services, to pick up their CaseOneCard Card the Monday after spring commencement. All students must be registered for classes before picking up an ID Card.

I’m starting in the Fall, when can I get my CaseOneCard ID?

  • Students who are enrolled for classes during the Fall semester may stop by the office, Access Services, to pick up their ID Card. The earliest date the card can be picked up is Monday, August 6, 2012. Preprinted ID Cards will be distributed during Welcome Days.

Can the CaseOneCard ID be mailed?

  • Unfortunately ID cards must be picked up in person, and you must have a government issued ID to pick up the card.

I don’t want to upload a picture. How do I get my CaseOneCard ID?

  • You may also e-mail us a photo or you may come to the office to take a picture. We encourage everyone to upload a photo in advance so that the ID Card can be preprinted.

What if I don’t like my picture?

  • If you would like a new picture, your photo can be retaken at Access Services, and you will be charged a replacement card fee. Your CaseOneCard is for identification purposes. Do not in any way tamper with your card. Your name and picture must be visible.

Can I choose my ID number?

  • No, you cannot choose your ID number. Your 7-digit CaseOneCard Student ID number is assigned in SIS.

Can I choose the background on my ID card?

  • No, you cannot choose your background on your card. The background of your card is chosen by your affiliation with the university.

Can I get a copy of my photo?

  • Access Services does not release university ID photos.

Do I have to pay for my CaseOneCard?

  • Students, Permanent Employees, and Faculty members: Your first card is provided at no charge. However, the charge for replacing lost, stolen or damaged cards is $25.
  • Temporary Employees, Contractors, & Others: The cost for your ID card is $25 for a proximity card.

Do I get a new CaseOneCard every year?

  • No. Your CaseOneCard is expected to last you for the duration of your time at Case Western Reserve University. If your card is damaged, lost, or stolen, you will need to request a replacement card.

If I have a CaseOneCard with my social security number printed on the front, can I get a new CaseOne Card?

  • Yes, and it's free! Bring your old CaseOneCard ID with you and we will make you a new CaseOneCard ID.

What if I have a name change?

  • First, you will need to change your name with the Registrar's Office (students) or Human Resources (faculty and staff). After 24 hours have passed, go to Access Services to obtain a new CaseOneCard at no charge.

Can I lend my card to a friend?

  • No. Remember that you are responsible for your CaseOneCard photo ID . It is assumed that the person using the card is the owner. Any unauthorized use of the card is deemed fraud and could result in a fine.

My ID is lost/stolen. How do I get a replacement?

Will you notify me my if ID is found?

  • Yes, we will try to notify you by e-mail.

Why do I have to pay to replace my ID?

  • Our budget accounts, as best we can, for giving new students and employees their first ID cards for free. The replacement fee covers the cost of the materials used in reprinting the ID card.

Why can't I punch a hole in my ID to put it on my key chain?

  • If you punch a hole in your card it may no longer function properly. If this happens, you are responsible for the replacement fee. We sell holders that you can place your ID card in and put on your key chain.

Do I have to come down to your office if my ID isn't working?

  • Not always. It is best to call us first at 216.368.2273. We will try to fix your card over the phone, but sometimes we must see the card to fix the problem.

What is a Temp Card and how do I get one?

  • Temp Cards are issued by the Wade, and Fribley Area Offices to students who have lost their ID but still need to access their Residence Hall and/or meal plan. If you have lost, misplaced or had your ID card stolen, visit the Area Office near your residence hall and sign up for a replacement card.
  • When you find the lost ID, or buy a replacement, you must return the Temp Card so that your ID card will work again. Temp Cards are activated for 3 days. Extensions and special arrangements have to made through the Area Office.

Do I get to keep my ID when I graduate or leave the university?

  • No, your ID card is university property that should be turned in to Access Services upon your departure from the university. You can mail your ID card back to the address listed on the back of the card.

How do I get building access?

How do I get my card to work for my buildings/labs?

  • An access request must come from the person authorized for the area. Kelvin Smith Library and Veale Convocation Center is standard access for all case students and staff.

How can I get my card to work to make purchases on/off campus?

  • If you already have a Meal Plan with CaseCash, your card is activated for purchases on and off-campus. If not, stop by Access Services, Crawford Hall, Room 18 from 9 AM to 4 PM Monday through Friday, and make an initial deposit of at least $5 to open your account .

How do I open an account?

  • Students on Meal Plan that includes CaseCash already have their CaseOneCard accounts open. You can add additional funds either online, at Value Transfer Stations or at Access Services Office.
  • Students not enrolled in the meal plan or a plan without CaseCash must open and activate their CaseOneCard account. You may fill in a CaseOneCard Account Application, enclose a check of at least $5 as the initial deposit and send the form by Campus mail to Access Services, Crawford Hall, Room 18. We will notify you by e-mail once the account has been activated and the funds deposited. You may also drop by Access Services, Crawford Hall, Room 18 from 9AM to 4PM M-F and make an initial deposit of at least $5.
  • Your first deposit must be done by mail or in person at Access Services. Subsequent deposits can be done online, at Value Transfer Stations, by mail with checks, or in person at Access Services.
  • Employees must fill out the CaseCharge Account Terms & Conditions Form, and mail it to Access Services, Crawford Hall, Room 18, or drop it off in person.

How much does it cost to open a student account?

  • It does not cost anything to open an account. Your initial deposit needs to be a minimum of $5.00. You do not pay interest, monthly service charges, or annual membership dues.

Where can I use my CaseOneCard?

How do I add funds to my account?

  • Cash deposits ($5's, $10's and $20's [does not take $50's]) are made at Value Transfer Stations around campus. Initial locations are Wade Commons, Thwing Center (this fall) and more coming soon. Credit and debit card deposits (Visa and MasterCard only) are accepted online or in person; have your Visa or MasterCard and student ID number ready. You can send checks by mail to Access Services, 10900 Euclid Ave. Crawford Hall, Room 18 Cleveland, OH 44106. In addition, you may bill up to $1000/semester to your Bursar’s Account.

Can my parents add funds to my account?

  • Yes, Visa and MasterCard deposits are accepted online. Parents will need your ID number and a Visa or MasterCard to complete the transaction. Parents can also send checks to Access Services, 10900 Euclid Ave. Crawford Hall, Room 18 Cleveland, OH 44106.

How do I withdraw funds from my account?

  • You cannot withdraw funds from your account. Withdrawals are not permitted from CaseOneCard. You can close your account and request a refund, but remember you can use the funds on your card to make purchases on and off campus.

How do I check my balance?

  • You may check your balance online. Account statements can only be accessed online. information is updated daily.

Can my parents check my balance?

  • No, your parents cannot check your balance unless you share that information with them. We are not legally permitted to give that information to anyone other than the account holder. You are not legally obligated to share that information.

How do I close my account?

  • Students may close accounts and obtain refunds upon graduation, withdrawal from the university, or at the end of the spring semester. We may also issue refunds to credit or debit cards in special cases. Refunds will only be issued for amounts higher than $15.

What happens to the money in my account at the end of the year?

  • Your account remains open and funds carry over to the next year unless you request a refund.

What do I do if my card doesn't work or if I have more questions about services?

  • Please e-mail Access Services or call 216.368.CARD (2273). You may also stop down to our office on the ground floor of Crawford Hall, Room 18, 9AM to 4PM Monday through Friday.

What should I do if I lose my CaseOneCard, or if it is stolen?

  • It is very important that you report your card lost/stolen as soon as you discover it is missing. First, report your card lost or stolen as soon as possible; you could go online to the CaseOneCard website and deactivate it (no one else will be able to use it) or you can call Access Services during business hours (9AM to 4PM M-F Crawford Hall Room 18) at 216.368.2273. After hours, weekends and holidays call 216.368.3333.
  • If your card has been stolen, file a police report. A copy of the report may be submitted to our office and after reviewed, the replacement fee may be waived.
  • The university reserves the right to file charges and discipline any cardholder that files a fraudulent police report to avoid paying for card transactions.

What is my liability on a lost or stolen card?

  • Cardholders will be responsible for the first $50 dollars spent in the account if reported within 48hrs from the incident. Liability will not exceed $500 if reported within 60 calendar days. If reported after 60 calendar days, liability will be unlimited.

How do I reactivate my ID after I reported lost?

  • For your security; if you recover your ID card, YOU MUST personally bring your card to Access Services to request that your card be reactivated.

Can I use my ID Card as an ATM card?

  • Yes, your CaseOneCard may be used as an ATM card if you open a new PNC Bank Free Checking Account for Students or have an existing account with PNC Bank. You can activate your CaseOneCard to work just like an ATM card to access your PNC Bank account(s) at ATMs and wherever STAR or PLUS are accepted.

Is PNC Bank the only bank participating in the ID Card program?

  • Yes, PNC Bank is the exclusive banking partner of the CaseOneCard program.

Will I be surcharged when I use my ID Card in an ATM?

  • You will not be surcharged by PNC Bank if you use your ID Card at a PNC Bank ATM. Other financial institutions or ATM operators may charge for using their ATMs. Additionally, PNC Bank charges may apply for using another financial institution's or ATM operator's ATMs.

How can I link my ID Card to my PNC Bank account(s)?

  • Card linking can be performed by a PNC Bank representative at a PNC Bank branch (visit the PNC branch located just west of campus, 2025 Stokes Blvd). You may also link your account online using PNC Bank Online Banking, or by phone by calling 1.877.PNC.1000.

Do I need a PIN number for my ID Card to function at PNC Bank ATMs?

  • Yes, you will need a Personal Identification Number attached to your ID Card. Visit PNC's website for more information.

How can I find out more about opening a PNC account and linking my ID Card?

  • Information regarding linking your PNC account to your ID Card may be found by visiting PNC's website.

Can I use my CaseOneCard as a debit card?

  • Yes, your card can be used at ATMs, and as a ‘pinned' transaction at any vendor who accepts STAR or PLUS cards.

Can I make a purchase with my CaseOneCard as a credit card?

  • No. For information on a free PNC Bank Visa Check Card, contact your local branch or call 1.877.PNC.1000.

How do I obtain a key?

  • A key request must be filled out and submitted to the keyshop. To view forms and more information, click here

Where can I find CaseCash machines?

  • CaseCash machines are issued through Auxiliary Services, which is located in Sears Building room 210. To contact Auxiliary Services call 216.368.5844.

Who can I contact regarding meal plans?

  • The Meal Plan office is located in Sears Library room 210. To contact the Meal Plan office, call 216.368.5844.

Is it possible to view my CaseCash/Case Charge transaction history?

  • To add money to your CaseCash or to view your CaseCash/Case Charge account information, click here

What is Access Services' policy on refunds?

  • To view the Access Services refund policy, click here

I want to get a passport photo taken. Where does this take place?

  • Passport photos can be taken at Printing Services located at Thwing Center. For additional information contact Printing Services at 216.368.2550.

Where can I get an International Student ID?

  • International Student IDs are distributed at International Student Services located in Tomlinson Hall room 143. For additional information, contact International Student Services at 216.368.2517.